


Support Ticketing
0221 300 843 11
support@ticket.io
I have not received my ticket, what do I do now?
After successful payment, ordered tickets are automatically sent by e-mail. Due to various mailbox behaviors, the tickets may end up in the SPAM mailbox.
If you cannot find it in your SPAM mailbox, please send an e-mail to sofortsupport@ticket.io (from the e-mail address that was also used to book the tickets). Within a few minutes you will receive an e-mail with a link to your personal my.ticket.io portal, where you can view all orders and download the tickets again.
Can I cancel my ticket?
Is there a minimum age for visiting the Oktoberfest?
Yes, admission to the Oktoberfest is only permitted from the age of 18. Under 18s may only enter if accompanied by a parent or guardian. No parent's note, no adult companion (brother, aunt, grandpa, friend, etc.).
How can I pay cashless at the Oktoberfest?
Oktoberfest is cashless. We accept all major debit cards, credit cards (exception: American Express), Paypal, Apple Pay, Google Pay, etc.
If you would like to tip your waiter* for the great job, then this is also cashless and only goes to the respective waiter*.
Is there a checkroom?
Lockers instead of a checkroom!
Our aim is to continuously optimize ourselves and so we have a new locker system that makes storing your clothes easier than ever before.
You can simply rent a locker via our website under "Info / Lockers" in advance of your visit. After payment you will receive a confirmation email and on the day of the event an email with the locker number and pin code. Of course, you can also do this on the evening of your visit.
About 2-3 jackets fit in one compartment, so feel free to share one with your friends so that you can get away cheaper.
Is there a treasure trove for forgotten or lost items?
Yes, we try to return all forgotten and found items to their owners. There is a Lost & Found area on the marquee grounds for this purpose.
Time slot for visiting the LOST & FOUND area:
- ONLY on event days!
- 4 p.m. to 4:45 p.m. (...and only during this time!!!)
- FESTZELT ENTRANCE (please ask for Gerald Rodenstein, DO NOT run in everywhere!!!)
- If you are unable to attend during this time slot, you can also ask for Mr. Rodenstein at the entrance during the event from around 6 p.m. in exceptional situations - unfortunately you will then have to allow for a longer waiting time.
- fundsachen@oktoberfest-muenster.de
Why can I only book tables for 4 people?
Unfortunately, for organizational reasons, only a 4-table booking is possible.
In the "normal" categories, 20 people sit at two sets of beer tables - if you prefer more seating space, we recommend the new "Premium" and "Comfort" categories. Here you have more space due to a 16-person occupancy.
Can a friend with a standing room ticket join us?
No, but of course nothing stands in the way of a visit from friends at a table - but there is no room for you to sit down. Please also not if other visitors at this table or the next table have not yet taken their seats and there should still be room. Otherwise this will only lead to misunderstandings.
Where is the standing room area located?
For standing ticket holders, there are bar tables and plenty of free space to the right and left under the galleries. Standing tables are also available at the back of the marquee, or you can simply take to the dance floor in front of the stage or use our outdoor area with funfair and umbrella bar. The umbrella bar opens at 9 pm!
Are there parking spaces on the premises?
Unfortunately not, but there are two parking garages nearby!
Do I have to wear a dirndl or lederhosen?
No, of course you are free to choose your outfit. However, we recommend sturdy shoes and traditional costume.
Can I show my ticket on my cell phone?
Yes, mobile tickets and Print@home tickets can be shown on your cell phone. It is not necessary to print out the tickets.

Write to us!
Contact us
Managing Director:
Bernd Redeker
Münster Oktoberfest GmbH & Co. KG
Von-Vincke-Str.4 | 48143 Münster

E:Mail: info@oktoberfest-muenster.de

Tax number: 5337 / 5935 / 1709
Register number: HRA 9554
Register court: Local court Münster

Attorney Kai-Kristian Barth,
An den Speichern 6, 48157 Münster
